Ampac operate and maintain a professional Customer Technical Support (CTS) infrastructure to service our global customer base. Our services include:
Ampac’s company philosophy centers around a comprehensive ‘Life Cycle Product Support’ encompassing the entire product time line from design and supply, warranty period, software upgrades, panel hardware upgrades to full system replacements. This ensures that our customers can have peace of mind and trust in a brand that stands by its commitments to quality and the entire life cycle of its products.
Ampac’s Accredited Distributors and Global Alliance Partners are fully trained and up to date with our technology and support levels in order to qualify as an Ampac Partner. They are required to attend regular training updates on all Ampac products.
Ampac’s Professional Development Services (PDS) Department also provides accredited training courses for our various fire detection and alarm solutions as well as general fire industry knowledge. Our courses can be tailored to meet any client requirements from basic panel operations to full networked systems construction and operations.